Download Info

What if I want a shipment, but have already purchased a download?
Unfortunately, we are unable to exchange a downloadable product for a physical product that you have already purchased. Please place a separate order for the physical product.

What is extended download service?
Extended Download Service is available for purchase on the payment page when there are downloadable items present in your shopping cart. Upon payment of the specified fee, Content Paradise agrees to provide you (the “End User”) a service that enables the End User to make multiple downloads of digital computer software products (a “Product” or “Products”) purchased in a single order (an “Order”) and downloaded from this website (the “Site”) for a period of two (2) years after the date the End User purchases the Product (the “Service”). Click here for full details.

Is downloading the same as installing?
No. A download is a simple file transfer. Installation is the unpacking and loading of the software. Most software walks you through this process once you’ve successfully downloaded the file from our site. If you need assistance with installation, please contact tech support.

How do I download?
You can download by either clicking the ‘begin HTTP download’ button on your order information page, or by doing a download by right clicking on the ‘begin HTTP download’ button and choosing ‘Save Target As’ in IE or ‘Save Link As’ in Netscape.

Where do I download the file? You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop this will be easier for you to install the product once you have completed the download.

What will happen when I download? Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.

What happens after I download? After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation.

Contact Customer Service if you require any assistance.

What if the download stops before it is complete?
If your download stops or is interrupted before it is complete, simply press the begin download button again and the download should start over again. We do not support resuming downloads at this time.

I have finished downloading where do I find it?
If you are downloading on a Windows system, the “Save As” window at the beginning of the download process indicates where your file will be saved. Once you have clicked the download button and selected the option to save the file, you will see the “Save As” window, which shows you exactly where your download is being saved on your computer. If you know the filename, you can do a search on your computer for it. Do not rename the file you’re downloading, it may cause installation problems.

If you are downloading on a Mac, you will not get a “Save As” window. The file will automatically start downloading and will save to the “Downloads” folder unless you have altered your computer preference settings.

How do I re-download software that I have already purchased?
To re-download software you have already purchased, you will need to go to your order information page and re-download within 30 days of purchase, unless you have purchased extended download insurance.