Order Info

What payment methods do you accept?
We accept Paypal, Visa, MasterCard, American Express, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Can I order without a credit card?
At this time, Content Paradise accepts Paypal as an alternative to Credit Cards.

Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.

Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

When will my credit card be charged?
Your credit card will be charged after your order has been submitted to Content Paradise.

How will the charge show up on my credit card?
The charge will appear on your credit card as: SMITH MICRO SOFTWARE

Do I have to pay sales tax?
We charge applicable sales tax for orders shipped to California, Illinois, Minnesota and Washington. Sales tax is automatically computed on both product(s) and shipping costs.

Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%. We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order’s billing or shipping address at: 831-761-6206. Please include a copy of your receipt or your order number.

I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your countries import laws. These fees are not collected by this company, and this company does not have control of these fees.

What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

How do I enter a shipping address?
If you ordered a physical product, the order form will ask you if you would like the product shipped to the same address as your billing address. If you have completed this information in your profile, the information will automatically be transferred to these fields.

If you do not want the product shipped to same address as your billing address please enter the correct shipping information below your billing address.

I need a copy of my invoice
To view your Invoice, please sign in and click “View My Order History” in the “Your Account” section of the website.

I have not received a confirmation e-mail.
Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mail folders.

ISPs

Some email providers filter messages based on content, subject line, or the sender’s address and may put your email into the a bulk or junk mail folder. Please make sure @contentparadise.com is on your “approved sender” list or “whitelist” and/or in your “address book.” Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software
If you have recently installed a new email software or a new program to help defeat, make sure you check the settings. The “defaults” are often much more restrictive than you might wish. Please see our very general suggestions to get started.

Checking for Lost Mail

AOL Users:
Please check your “Spam” folder. If you find our email there, select the confirmation message and click “This is Not Spam.” This will help future messages to get through. To avoid accidentally filtering our future messages:
1.Click Mail in the toolbar at the top of your AOL window
2.Select Block Unwanted Mail
3.Click Custom Sender List
4.Select Allow only the senders and domains listed below
5.Enter this domain @contentparadise.com
6.Click Save

Hotmail Users:
Please check your “Junk email” folder. If you find our email there, select the confirmation message and click “Not Junk.” This will help future messages to get through. To avoid accidentally filtering our future messages:
1.Click Mail, then Options (next to the Help link)
2.Click Junk email Protection
3.Click Safe List
4.Enter this domain: @contentparadise.com
5.Click Add

Yahoo Users:
Please check your “Bulk Mail” folder. If you find our email there, select the confirmation message and click “Not Spam.” This will help future messages to get through.

Gmail Users:
Please check your “Spam” folder. If you find our email there, select the confirmation message and click “Not Spam.” This will help future messages to get through.

Outlook 2003 Users:
1.Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
2.Select Safe Senders, then Add.
3.Type @contentparadise.com and click OK.
4.Type and click OK.
5.Click OK.