Shipping Info

Do you ship to my country?
We ship to all countries except those with trade sanctions in place with the United States.

I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your countries import laws. These fees are not collected by this company, and this company does not have control of these fees.

Can I change my shipping address?
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.

Can I change my shipment method?
Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

Has my order shipped?
Unfortunately, at this time, Content Paradise cannot provide you with shipping status of your order. If you have not received your items within the estimated delivery times, please contact Customer Service. Please note, delivery times do not include time for your order to be processed by the warehouse prior to shipment.

Estimated Delivery Times:
Shipping Method Estimated Delivery Time*
UPS Ground 5-7 Business Days
Economy Postal Mail 7-14 Business Days
UPS Overnight 1-2 Business Days
UPS 2nd Day 2 Business Days
UPS Canadian Economy** 7-10 Business Days
UPS International** 5-7 Business Days
International Postal** Delivery time varies depending on the local courier. USPS ships to the country and then the package is delivered per local delivery standards. Please allow up to 21 business days for delivery.

*These times are estimated delivery times based on the date the product ships. In stock orders ship out the same day if placed by 3pm CST.

**International Shipments: Shipping charges do not include any Brokerage Fees, Customs Fees or Taxes that you may be charged.

How do I get my tracking number?
At this time, Content Paradise cannot provide tracking numbers for orders. If you have not received your shipment in the estimate shipping times, please contact Customer Service.

When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be back ordered. Normally, the product will become available in a few days.

How can I find more information about my order?
Please visit “Locating Your Smith Micro Order Details, Downloads, and Serial Numbers” for more information.