Content Paradise: Seller Support

The Content Paradise Seller Model [Top]
We think the graphics market is a strong, self-regulating economy where good content creators can rise to the top quickly. We think that by removing the challenges it takes to get started as a seller, more artists making quality goods will be inspired to share their work with the marketplace. Unfortunately, many regulations at the old Content Paradise and many of our competitors really limit the ability for new and upcoming artists without large, established catalogs to get started. Additional requirements for minimum product releases, maximum catalog sizes, and exclusive contracts also create more hoops for artists to jump through just to sell their work, and ends up limiting their control and creativity. We think the excessive administration and control over sellers inhibits a true free market, and scares away professional artists who don't need to endure a review or testing period on products they have developed, delaying the time they could be on the market making a return. We have simplified the contract and signup process, allowing anyone who wants to step up to the plate to have their swing. We think many will succeed and the buyers will have access to more high quality content from rookie sellers on the verge of their professional breakout.

We think artists should decide where they sell. We have a non-exclusive agreement, and are the only store that allows the commission rate to be custom selected by the artist for each product. Our standard 70% artist commission is 20% higher on every sale than Turbo Squid! Read more about the commission structure.
What commission level does CP pay Sellers? [Top]
Sellers can earn either 50% or 70% on sales of any given product. Commissions are based on the marketing promotion level you choose in the Promotion Manager tool.
When do I get paid? [Top]
Seller payments are made within fifteen (15) days following the end of the calendar month in which sales were made. (Note: For Sellers choosing payment by check, if the monthly commission due to Seller is less than one hundred US Dollars ($100), payment will not be paid but will accrue until such time as the total accrued monthly commissions payable to Seller exceeds that amount.)

How do I get paid? [Top]
Sellers can choose to be paid by check or PayPal. If your chosen method of payment changes, please make the adjustment to your My Account page (click on "Edit Profile") and also email the change to CPStaff so that accounting can update their system.

Because SmithMicro Software uses MassPay from PayPal, we incur the costs, making PayPal an easy, fast and affordable way to receive payment.
What type of products am I allowed to sell on Content Paradise? [Top]
Content Paradise offers a wide range of 2D and 3D content, audio, and graphics software. You can refer to our End User and Seller Agreement for more details on any limitations.
Does Content Paradise or Smith Micro test my products? [Top]
No. We believe that the artists we work with are professionals, and as such, have done extensive QA or hired a QA team so that their work is ready for sale once it reaches the storefront.
How long will approval time take once I load products? [Top]
Once you have set up a product and at least one version, they can be made active immediately. There is no approval process, nor a queue where your products will be held up. You get to control your product launch schedule.
Is there a limit to how many products I can have in my catalog? [Top]
No. We do encourage Sellers to keep their catalog organized and fresh, so that Buyers can more easily find what they're looking for.
Is there technical support on the weekend if I run into problems? [Top]
Technical support hours of operation are as follows:

7AM to 5:00PM Pacific Time Monday through Friday, except for Thursday when we open at 7AM and close at 3:00PM.
I don't understand English. What am I supposed to do? [Top]
For translation help, you may want to visit www.systranet.com/web. You can type in our website url and choose the languages you want to have the site translated into.

Being a Seller

I set up my account, how come I can't set up any products? [Top]
Content Paradise must receive applicable tax paperwork (W-9 or W-8 forms) before we allow you access to the product set up tools. For additional information, please see this page on Tax Docs.
I signed up in the new site and got a message I needed to submit my tax papers. Do I need to do this?[Top]
Yes, please fill out and either email or fax your completed tax papers to us. Your account will not be activated until we receive your documents. Click here for a copy of the form(s).
I want to close my store and delete my products. How do I do this? [Top]
Products can be disabled, but Sellers cannot remove products from the system. By doing so, products will no longer be available in sales and search areas. However, access to such content shall remain available to Buyers to enable download of content for previous transactions.

Please email cpstaff@smithmicro.com to alert us you wish to close your store. That email will serve as the 30 day written notice as required by the online agreement. After the 30 day period, your seller status will be set to Inactive.
I tried logging in to the new site with my current CP login and cannot get in. Why won't this work? [Top]
Even if you were a customer on the old (retro) Content Paradise, you will need to set up an account as though you are a new user. You can use the same login information as you had previously, but it is not necessary. Once you have set up a new user account, you will need to click on the "Become a Seller" button to then set up your Seller account.

Product Policies

What is the CP Nudity Policy? [Top]
The main image plate and main thumbnail cannot display nudity.

Nudity as defined here: unclothed or in such a state of undress as to expose any part or portion of the pubic or anal region or genitalia, or any portion of the breast at or below the areola of any female figure. Basically, if the character or figure reveals more than a standard bikini would—top or bottom—it is considered nude and cannot be used in the main image plate or thumbnail, and would require nudity tags on subsequent images as indicated below.
Images requiring nudity tags:
Images depicting a human or humanoid figure which is not clothed or covered.

Figures which display partial nudity. This includes female breasts (the breast, not just the areola and the nipple), the genital region (male or female, whether or not organs depicted), and buttocks.
Figures covered with sheer or transparent clothing where breasts, nipples, genitals or buttocks are visible are to have a nudity tag.
Blurring of nudes and/or black bars covering nude areas are not acceptable. These images must have a nudity tag.
Still in doubt?
Buttocks: Daisy Dukes ok, thongs are not. Nudity tag required.
Breasts: Cleavage ok, tiny triangle covering only nipple and areola are not. Nudity tag required.
"But the figure doesn't actually have genitalia." Still needs a nudity tag if the crotch area is displayed. "But there's no nipple on the figure's breast." Still needs a nudity tag. If in doubt, tag it.
The nudity policy is in place out of a sense of social responsibility, especially given that Poser is widely used in the schools. Please be respectful of this fact, and help us to keep the site set up for exploration by artists of all ages.
Remember that nudity tags can be applied to individual images whereas the "Mature Content" designation is set at the product level.
I bought images from an artist who held the copyright permissions for the automobiles they designed. Can I post them on CP? [Top]
Sellers are required to hold permissions for any copyrighted images they are selling. If you do not hold the copyright permissions, then no, these products cannot be posted to CP.
Many other sites allow reproductions of autos, toys, and other copyrighted pieces. Why is CP no longer allowing these?[Top]
We cannot speak to why other companies are willing to post copyrighted materials. The Content Paradise TOS and/or agreement has always stated that copyrighted material is not allowed unless written permission has been obtained.

Admin Tool Instructions

What browsers are compatible for use with the Seller Tools? [Top]
The seller tools have been tested for the following:
Mac: Firefox 3; Safari 3
PC: IE 6; IE 7; Firefox 3

If you are using Google Chrome, please be sure that you have the latest version of Java downloaded on your computer. We do not recommend that you utilize Google Chrome for product set up simply as it has not been tested for compatibility.
How do I set up a new product? [Top]
The Seller tools have been created to be intuitive, and it is our belief that product set up is a smooth and easy process. There are step-by-step instructions online to assist in the process.
How can I create a report?[Top]
The Report Manager allows you to run wishlist, promotion and order detail reports as well as sales summaries by product, version and date.
How do I put items on sale?[Top]
The Sale Manager lists all of your products set to Premium Promotion and it provides fields to set sale dates, quantity and pricing.
How do I create a 5 Star Product Release? [Top]
Creating clean, clear, concise product package does require some thought and time be put into product set up. We recommend the following to help your products stand out and appeal to the shopping community.

PRODUCT NAMING
Product names do not need to include the software name. Avoid extra punctuation and abbreviations when choosing a product name. For the Short Product Name, be sure that words and names are not cut off, as there is a character limit. This is the name that will appear in the shopping cart...make sure it is one that the buyer will understand when they go to check out!
By utilizing the other fields available (including keywords), you can keep product titles more precise.
Hint: if the product name is "X for Terai Yuki 2" make sure to put "TY2" as a keyword, or in "X for V3", list Victoria 3 as a keyword to optimize your searchability.

REQUIRED PRODUCTS
Products which require another content product to work should be listed in this field. For example, a character set created for a specific figure, an add-on product, or texture for a clothing set, would each require a buyer to own a specific product. Please put the original product or required figure in the "required products" field.

COMPATIBLE SOFTWARE
Using the software field allows buyers to search for "X for Poser" or "X for Daz Studio". This increases your product visibilty in search results and also makes it easy for buyers to see if a product is applicable to their needs.

CAREFUL CATEGORY AND THEME SELECTION
Sometimes less is more, and category selection is one area where we have found that to be true. Often sellers want to get their products in as many categories as they can loosely relate them to. Buyers, on the other hand, want robust categories, but want them to be accurate. You can select up to 3 categories, but not every product will have 3 that are applicable. That's ok. Do not try to find that 3rd category "just because"...if there isn't one that truly fits, go with only 1 category.
Themes seem to cause the most confusion in the product set up process. Think of themes as customer scene solutions. Most products will not be associated with a Theme. These are for very specific scene solutions, not for loosely related items. NOTE: Summer, though a lovely time of year, is not a holiday, so a swimsuit, also not holiday. Elephants live in Africa, but this does not make them appropriate for the "World Culture" theme.

VERSION USE AND NAMING
Versions can be useful. It helps consolidate catalogs, assists buyers in finding coordinating products and can be a great way to upsell. Please be careful not to duplicate information from your product name in your version name, as this detracts from the simplicity of the buyer's list view. For simplicity, please keep the version name simple and adjective based.

Example:
Product name: 70's Clothing Set for G2 Figures
Version Names: Female (digital); Male (digital); Bundle (digital).

Product Manager Tool - Licensing

What do I select if my product license is for both commercial AND non-commercial?[Top]
For products whose licensing is for both commercial AND non-commercial use, it is common practice to simply utilize the Commercial Use licensing. It is generally accepted that if a product is licensed for Commercial use, personal use of the same item is granted.
Does Content Paradise provide a standard Product License Agreement I can use? [Top]
No, licensing is up to the individual Seller, as they define the rights for their products.

Product Manager Tool - Imagery

What size images can I upload? [Top]
Thumbnails should be 80x80. Large Pic images can be 400x400 up to 800x800. The main thumbnail and large pic images cannot contain nudity. Products in violation of this policy will be disabled until such time as the imagery is modified.
I've never sold my work anywhere else. How should I create my imagery? [Top]
You'll want to create a main thumbnail and large image for each product. You can load up to 5 more images (and thumbnails) for each product as well.

The main thumbnail for each product is the first image a buyer will see. First impressions are a big deal, so make it powerful! Since images are so small, removing all text and logos maximizes image real estate. Cropping in and showing only a portion of the product can also be a great way to capture a Buyer's attention.

If a picture is worth a thousand words, what is yours saying? Does it say "this is an ok product, but go check the rest of the site." or does it say "Wow. This is an amazing product. You want to have this in your collection!" The feedback we've gotten from Buyers (and Sellers, too!) is that often not enough time and care is taken on final product renders for marketing purposes.

Ask yourself these questions: Is my product thoroughly/completely represented? Does it look washed out, too dark, too flat? Will the Buyer see creative uses for my product? Does it stand out amid the many other products online?

Click here to view the Product Setup Guide (.pdf) for more suggestions.
How can I show all the items in my bundle with just 10 images? [Top]
If you have a lot of items to show, we recommend you use the full 800x800 image size and combine items into one large image. The Motion Artist Templates are a great example. Another example that markets a bundle well is the G2 Male and Female Time Travel Clothing Bundle.

Product Manager Tool - Versions & Files

What is the advantage to setting up a product with versions?[Top]
Setting up a main product with versions is appropriate for products with multiple volumes, the same product created in different software packages, and the same product created for multiple figures.
Creating one main product with versions has multiple benefits. For Sellers, it makes product set up much easier, as the product set up is done one time, and applies to all versions. It will also help to create a cleaner Seller catalog, and can be a way to upsell products. It also improves the Buyer experience by streamlining the search process.
What type of product files can I upload? [Top]
Accepted file types: exe, dmg, zip, sit, sitx, pdf
Is there a file size limit? [Top]
Yes, 800 MB is the limit. Our drag and drop javascript upload tool will allow you to upload the filestypes .dmg, .zip, .exe, .sit(x), .pdf, with a size of up to 800 MB. If you have a file that is larger than this max, please contact us and we will gladly help with the upload.
I made an error in a product version. How do I change this? [Top]
You will need to make your version inactive. You can then edit the name, price, and details associated with that version, etc. Once complete, set the status back to 'active'. If the wrong file is attached to the version, you will need to create a new version and set the incorrect one to inactive.

Product Manager Tool - Activating a Product

I've set up my product. Why does it say "Missing Data"? [Top]
If a product/version does not have a download file attached to it, it will indicate that the version is Inactive/Missing Data. Please upload the product file.

If the product file is attached but the version is set to inactive, the product will be listed as inactive/missing data in the product catalog list. Simply activate the version and the product can now be made active.
How do I delete a product from my store? [Top]
Products can be made inactive, but Sellers cannot remove products from the system. We recommend that if you have a product that you no longer want to offer publicly, you simply set the product status to "inactive" and put XX at the beginning of the title so it drops to the bottom of your catalog list.
I set the status of my product to 'active', but it is still not showing up. Why? [Top]
Each product has a minimum of one (1) version. One version must be active (and have a product file attached) for a product to be active, no matter the status setting at the product level.
Why are my products not (all) showing up when I put my seller name in the search field?[Top]
Only active products will show up in search results. Please be sure the product(s) and/or versions in question are active.
Where do I add related or cross-linked items to my product page?[Top]
You no longer need to add related products to a product page. We have included Smart Tools in the new system, which will show Buyers related products based on sale history data. For the first few months while that data is being compiled, related items will be pulled from similarly categorized items.

Promotion Manager

This is an exciting new commission model, but will I be making more or less commission than other stores? [Top]
Prior to this change, each of our sellers had an individual contract and a global commission rate for their entire catalog. Those commission rates ranged from 50% to 85% (to seller) and yet each seller got the same features on our store — or at least had a right to expect them. We attempted to be fair in our promotion activities surrounding email and sale inclusions, and home page features — but it was very difficult to accommodate everyone, and not always profitable to give each seller equal promotion, or to enhance the promotion with our Store Coupons. We also very much wanted to move to an online click-through agreement, so that new sellers could sign up quickly with us, instead of having to wait 2–3 weeks to pass the paper contracts back and forth.

With our new per-product standard commission rates, where every seller receives access to the same options at the same rates, we've tried to address all of that, the quick sign up, the fairness and our profitability issues both in regular and promotional sales. For a majority of our sellers the new 70% (to seller) regular commission is an increase in their rate, and having to pay a 50% temporary commission for a particular product to get the extra promotion during a sale, or email blast is not unreasonable. In looking at our competitors, whose commissions range from 50% to 65% with limited extra promotion, exclusivity requirements, and long release queues, we felt our 70/50 to seller plan was the right middle ground.

However, we do realize that for some the 70% to the seller is status quo or a decrease from your current rate, and the 50% to seller rate may feel steep if you've come to expect a certain level of promotion WITHOUT having to pay extra for it.
It's definitely a big change, so we want to be sure you understand what you are getting for that extra money:

Search Results — premium products get listed first. You'll notice that our new search result view categorizes products into top products, new releases, products on sale, and the rest. If your product is set to premium it will be included in the Top products (only premium products show up here) and it will be FIRST in the new releases. It will also appear first in our Cross Sell areas — "products you might also like" — which appear in the shopping cart, and on the product detail pages.

Banner Ads — on premium products you have the option to upload two banner ads to help get you noticed. (This feature was not previously available in our old store.)

Sale Manager — our new powerful tool allowing you to implement a sale program with an enhanced level of control and convenience. You can limit your sale to a date range, or to a max quantity of units sold. Put any number of products on sale at one time, with one quick action.

And of course, the eligibility for inclusion in our email offers and home page features. The new premium "pay-for- promotion" model allows us to focus our attention on fewer products, to maximize the success of those promotions we choose to do — and the freedom to augment them with our own coupons without giving away all our profits. (Remember the Black-Friday sale? We fund all coupon discounts out of our share of the sales.)

Our goal is that with the extra promotion, you will sell more units, and make more money overall despite having to pay a bit to us more on each unit sale. It's not a guarantee, and you will need to experiment with each of your products individually and your pricing to find the best ROI. Maybe your products sell fine without the added visibility — they are in demand, high quality and people are willing to pay for them. If so, leave them at regular promotion level. We have a new report which will help you evaluate your profitability for each product and each promotion level.

In fact, that's one of the best parts, the fact that you are in control, and that you can make changes on a product by product basis and for a limited amount of time — your whole catalog isn't controlled by one commission, which gives you new opportunities to take calculated chances on a targeted level.
I tried to change a product from Premium status to Regular, and it didn't work. Why? [Top]
There is a waiting period of 5 days for a Premium to Regular change in status to take effect. Once that 5 day period has ended, your product will automatically be set to Regular status.
Why is there a 5 day waiting period to change my products back to regular? [Top]
Because we may include your Premium products in our email promotions, we need to ensure that the pricing we publish is going to be valid for at least 5 days from the date we mail to avoid customer complaints.

Sale Manager

I want to put my product(s) on sale. How do I do that? [Top]
If you would like to offer sale pricing on a product(s), you must first change the promotion setting for that product(s) to Premium and then you can put that product on sale through the Sale Manager Tool. See the online step-by-step instructions for more information.
Why is my commission lowered to put an item on sale? [Top]
Running a Sale on your products is a premium marketing activity, along with adding banners, and being eligible for our email promotions - activities that will get your products noticed, and generate more sales for you. These are extra tools that we provide in exchange for the lower commission rate.
What is the Sale Quantity Field Used For? [Top]
This Sale Quantity is a useful feature, and allows the seller to control how many pieces are sold at a reduced rate. Having a set amount to be sold at a reduced rate--especially if it's a deeply discounted rate--can help create a buzz for a product.

To limit the quantity of an item sold at a discounted rate, set the quantity you want sold at that rate in the 'Sale Qty' field. Once the sale quantity limit of that product has been reached, the sale will 'end' and the price will automatically go back to the regular (list) price.

If you are placing an item on sale and DO NOT wish to limit the sale quantity (ie: everyone can purchase it at the sale price during the sale dates), then please leave the Sale Quantity field blank.

Limiting a sale quantity can be a great marketing tool for new releases. Build the hype that the first 'X' number of people can get the product at a discount. This may help to increase traffic and sales of your new release as well as for the rest of your catalog.

Participating in Recurring Sale Events

First Friday Bazaar [Top]
First Friday Bazaar will begin at 12:01am on the first Friday of every month and end at 11:59pm on Monday (PST).
A link to FFB will appear in the navigation so that customers can easily access the sale. This means participation just got that much easier! Simply follow the instructions below for any products you wish to include in FFB.
1. Set product promotion level to Premium
2. In the Sale Manager tool, set the dates (MM/DD/YYYY) and price.
3. Create and upload banners for these products utilizing the Banner Manager tool. (optional)
Note: There are two pricing tiers for First Friday Bazaar. Sale prices can be set at $1.99 or $5.99. The $5.99 pricing tier is for products with a list price over $14.99. This allows sellers with higher dollar items to still be able to participate in FFB.
There are no product minimum or maximum number requirements to participate. We do recommend you avoid putting your entire catalog in FFB. We also recommend you do not include products that have been on sale during the previous month to avoid customer service issues.

FFB is open to all sellers for participation, and participation is optional.

Banner Ad Manager

How do I get a banner for my product or store on the site? [Top]
You can upload banners for any product whose promotion level is set to Premium. Once you have changed the promotion level, use the Banner Ad Manager to upload banners in two (2) sizes: 468x60 and 210x120. These banners should feature that product.

Report Manager

Where can I see what my sales are? [Top]
The Report Manager in your Seller area has everything you need. The initial view is a snapshot of month-to-date sales. You also have the ability to generate reports for Sales Summaries, Wish Lists (which products have been added to Buyer's 'wish lists'), Promotion, and Order Detail. These reports can be exported for your use.
Will I get notification when a buyer purchases one of my products? [Top]
No, there is no automatic notification to the seller when a transaction occurs. The new dashboard view will provide the snapshot of daily sales, in addition to the week- and month-to-date sales. Please log in to your account and click on Report Manager to see the dashboard sales numbers.

Foreign Tax Withholding
This information has been provided by TaxGroup Partners.

Will taxes be withheld from the payments I receive from SMSI?[Top]
Generally taxes will be withheld on the payments for U.S.-source royalty payments that SMSI pays to you. The tax withholding rate will depend on whether there is a tax treaty between the U.S. and your country of residence. If a treaty exists, the rate can be as low as 0%. If no treaty exists, the rate is 30%.
How often are taxes withheld?[Top]
If you are subject to income tax withholding then taxes will be withheld from each payment SMSI pays to you.
What are tax treaties?[Top]
A tax treaty is an agreement between national governments to prevent double taxation and tax evasion when a resident of one country earns income in the other country. A tax treaty generally determines the amount of tax that a country can apply to a noncitizen or nonresident taxpayer's income and wealth.

Do you have a list of countries that have treaties with the US with the lower treaty withholding rates?[Top]
SMSI pays royalty payments to persons that are residents of the countries listed below. The table below is a partial listing. If your country is not listed, please check with your tax advisor regarding possible tax treaties with the US.

Country	Treaty with US	Withholding Rate
Australia	Yes	5 %
Austria	Yes	0 %
Bangladesh	Yes	10 %
Barbados	Yes	5 %
Belgium	Yes	0 %
Bulgaria	Yes	5 %
Canada	Yes	0 %
China	Yes	10 %
Cyprus	Yes	0 %
Czech Republic	Yes	0 %
Denmark	Yes	0 %
Egypt	Yes	15 %
Estonia	Yes	10 %
Finland	Yes	0 %
France	Yes	0 %
Germany	Yes	0 %
Greece	Yes	0 %
Hong Kong	No	30 %
Hungary	Yes	0 %
Iceland	Yes	0 %
India	Yes	15 %
Indonesia	Yes	10 %
Ireland	Yes	0 %
Israel	Yes	10 %
Italy	Yes	10 %
Jamaica	Yes	10 %
Japan	Yes	0 %
Kazakhstan	Yes	10 %
Korea, Republic of	Yes	10 %
Latvia	Yes	10 %
Lithuania	Yes	10 %
Luxemberg	Yes	0 %
Mexico	Yes	10%
Morocco	Yes	10 %
Netherlands	Yes	0%
New Zealand	Yes	10 %
Norway	Yes	0%
Pakistan	Yes	0 %
Philippines	Yes	15 %
Poland	Yes	10 %
Portugal	Yes	10 %
Puerto Rico (Note 1)	No	30 %
Romania	Yes	10 %
Russia	Yes	0 %
Singapore	No	30 %
Slovak Republic	Yes	0 %
Slovenia	Yes	5 %
South Africa	Yes	0 %
Spain	Yes	5 %
Sri Lanka	Yes	10 %
Sweden	Yes	0 %
Switzerland	Yes	0 %
Thailand	Yes	15 %
Trinidad and Tobago	Yes	0 %
Tunisia	Yes	15 %
Turkey	Yes	10 %
Ukraine	Yes	10 %
United Kingdom	Yes	0 %
Venezuela	Yes	10 %

Note 1> A bona fide resident of Puerto Rico who is not a US citizen or a US national is treated as a nonresident alien for withholding purposes.

Note 2> The withholding rates stated above are the based on existing tax treaties. Tax treaties may be changed from time to time; please check with your tax advisor regarding claiming a tax treaty withholding rate.

Why are the withholding rates different for different countries?[Top]
The rates are negotiated separately for each treaty.
Where can I get a copy of the Form W-8BEN or W-8ECI?[Top]
The IRS tax forms can be found on our Tax Documents page.
Which form (W-8BEN or W-8ECI) should I complete?[Top]
Generally, Form W-8BEN should be completed for royalty payments that SMSI pays to you. However, the W-8ECI is used if you have a U.S. tax identification number, you claim that the royalty payment is income that is effectively connected with the conduct of a trade or business in the United States and such income is includible in your gross income for the tax year.
How do I complete the Form W-8BEN or W-8ECI?[Top]
Follow the instructions provided by the IRS. Form W-8BEN and Form W-8ECI are one-page forms that ask for beneficial owner identification (name, address, the type of entity (individual or corporation, etc.), U.S. tax identification number and foreign tax identification number. Form W-8BEN also asks for tax treaty information including the treaty article number establishing the withholding rate.
Where do I send the completed Form W-8BEN or W-8ECI?[Top]
Send a copy of the completed and signed Form W-8BEN or W-8ECI to CP Staff. Faxed or scanned copies are acceptable. The forms are maintained in our files to document the applicable withholding rates. Please send the completed and signed form to one of the following:
Fax number: 011+ 831-761-6206
Email address: cpstaff@smithmicro.com
When must I submit Form W-8BEN or W-8ECI?[Top]
The Form W-8BEN or W-8ECI must be received by SMSI before your account will be activated. Until it is received, you will not be permitted to set up your products.
How do I recover the taxes withheld from the payment I received from SMSI?[Top]
The purpose of withholding income tax on payments to a foreign person is to ensure that the foreign person pays his or her fair share of U.S. income tax on U.S.-source income. Therefore, you must file a U.S. income tax return to recover any tax withheld in excess of the U.S. income tax that you owe.

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