Activating Products

I’ve set up my product. Why does it say “Missing Data”?
If a product/version does not have a download file attached to it, it will indicate that the version is Inactive/Missing Data. Please upload the product file.

If the product file is attached but the version is set to inactive, the product will be listed as inactive/missing data in the product catalog list. Simply activate the version and the product can now be made active.

How do I delete a product from my store?
Products can be made inactive, but Sellers cannot remove products from the system. We recommend that if you have a product that you no longer want to offer publicly, you simply set the product status to “inactive” and put XX at the beginning of the title so it drops to the bottom of your catalog list.

I set the status of my product to ‘active’, but it is still not showing up. Why?
Each product has a minimum of one (1) version. One version must be active (and have a product file attached) for a product to be active, no matter the status setting at the product level.

Why are my products not (all) showing up when I put my seller name in the search field?
Only active products will show up in search results. Please be sure the product(s) and/or versions in question are active.

Where do I add related or cross-linked items to my product page?
You no longer need to add related products to a product page. We have included Smart Tools in the new system, which will show Buyers related products based on sale history data. For the first few months while that data is being compiled, related items will be pulled from similarly categorized items.