Being a Seller

I set up my account, how come I can’t set up any products?
Content Paradise must receive applicable tax paperwork (W-9 or W-8 forms) before we allow you access to the product set up tools. For additional information, please see this page on Tax Docs.

I signed up in the new site and got a message I needed to submit my tax papers. Do I need to do this?
Yes, please fill out and either email or fax your completed tax papers to us. Your account will not be activated until we receive your documents. Click here for a copy of the form(s).

I want to close my store and delete my products. How do I do this?
Products can be disabled, but Sellers cannot remove products from the system. By doing so, products will no longer be available in sales and search areas. However, access to such content shall remain available to Buyers to enable download of content for previous transactions.

Please email cpstaff@smithmicro.com to alert us you wish to close your store. That email will serve as the 30 day written notice as required by the online agreement. After the 30 day period, your seller status will be set to Inactive.

I tried logging in to the new site with my current CP login and cannot get in. Why won’t this work?
Even if you were a customer on the old (retro) Content Paradise, you will need to set up an account as though you are a new user. You can use the same login information as you had previously, but it is not necessary. Once you have set up a new user account, you will need to click on the “Become a Seller” button to then set up your Seller account.