General Questions

The Content Paradise Seller Model
We think the graphics market is a strong, self-regulating economy where good content creators can rise to the top quickly. We think that by removing the challenges it takes to get started as a seller, more artists making quality goods will be inspired to share their work with the marketplace. Unfortunately, many regulations at the old Content Paradise and many of our competitors really limit the ability for new and upcoming artists without large, established catalogs to get started. Additional requirements for minimum product releases, maximum catalog sizes, and exclusive contracts also create more hoops for artists to jump through just to sell their work, and ends up limiting their control and creativity. We think the excessive administration and control over sellers inhibits a true free market, and scares away professional artists who don’t need to endure a review or testing period on products they have developed, delaying the time they could be on the market making a return. We have simplified the contract and signup process, allowing anyone who wants to step up to the plate to apply to have their swing. We think many will succeed and the buyers will have access to more high quality content from rookie sellers on the verge of their professional breakout.

We think artists should decide where they sell. We have a non-exclusive agreement, and are the only store that allows the commission rate to be custom selected by the artist for each product. Our standard 70% artist commission is 20% higher on every sale than Turbo Squid!

What commission level does CP pay Sellers?
Sellers can earn 70% on sales of any given product.

When do I get paid?
Seller payments are made within fifteen (15) days following the end of the calendar month in which sales were made. (Note: For Sellers choosing payment by check, if the monthly commission due to Seller is less than one hundred US Dollars ($100), payment will not be paid but will accrue until such time as the total accrued monthly commissions payable to Seller exceeds that amount.)

How do I get paid?
Sellers can choose to be paid by check or PayPal. If your chosen method of payment changes, please make the adjustment to your My Account page (click on “Edit Profile”) and also email the change to CPStaff so that accounting can update their system.

Because SmithMicro Software uses MassPay from PayPal, we incur the costs, making PayPal an easy, fast and affordable way to receive payment.

What type of products am I allowed to sell on Content Paradise?
Content Paradise offers a wide range of 2D and 3D content, audio, and graphics software. You can refer to our End User and Seller Agreement for more details on any limitations.

Does Content Paradise or Smith Micro test my products?
No. We believe that the artists we work with are professionals, and as such, have done extensive QA or hired a QA team so that their work is ready for sale once it reaches the storefront.

How long will approval time take once I load products?
Once you have set up a product and at least one version, they can be made active immediately. There is no approval process, nor a queue where your products will be held up. You get to control your product launch schedule.

Is there a limit to how many products I can have in my catalog?
No. We do encourage Sellers to keep their catalog organized and fresh, so that Buyers can more easily find what they’re looking for.

Is there technical support on the weekend if I run into problems?
Technical support hours of operation are as follows:

7AM to 5:00PM Pacific Time Monday through Friday, except for Thursday when we open at 7AM and close at 3:00PM.

I don’t understand English. What am I supposed to do?
For translation help, you may want to visit www.systranet.com/web. You can type in our website url and choose the languages you want to have the site translated into.